PRIVACY POLICY

1. Overview

1.1 This Privacy Policy explains how Happy Us (we, us, our) collects, uses, stores, and discloses personal information when you use our website and Services.

1.2 We aim to follow Australian privacy law requirements, including the Australian Privacy Principles, where applicable.

1.3 “Personal information” includes information about an identified or reasonably identifiable individual. “Health information” is sensitive information and is handled with additional care.

2. What information we collect

We may collect the following categories:

2.1 Identity and contact details: name, email, phone number, timezone, and basic demographics you choose to provide.

2.2 Booking and service information: appointment times, communication preferences (phone/video), chat messages, and service selections.

2.3 Health information (sensitive): information you provide during intake, in Sessions, or in chat about your mental health, wellbeing, symptoms, history, and goals.

2.4 Session notes and plans: clinician notes, assessments, and plan-of-action documents.

2.5 AI Notes (if you consent): audio/video recordings and/or transcripts created from Sessions, and summary notes generated with clinician review.

2.6 Payment information: payment status, transaction identifiers, and billing records. We generally do not store full card details (handled by payment processors).

2.7 Device and website usage information: IP address, browser type, device identifiers, pages viewed, and cookies/analytics data.

3. How we collect information

3.1 Directly from you when you:

(a) book a Session, contact us, complete an intake form, or chat with us;

(b) attend Sessions and share information with a Clinician.

3.2 Automatically via cookies and similar technologies when you use the website (see section 11).

4. Why we collect, use, and disclose information

We use your information to:

4.1 Provide and manage Services (booking, reminders, session delivery, chat).

4.2 Provide clinical support (session notes, assessments, plan-of-action).

4.3 Safety management (risk assessment, escalation where necessary).

4.4 Customer support and service improvement (quality, training, troubleshooting).

4.5 Payment processing and fraud prevention.

4.6 Legal compliance (records, audits, dispute handling).

4.7 Marketing (only where permitted and/or with consent; you can opt out at any time).

5. Consent and sensitive information

5.1 Health information is sensitive information. Where required, we will collect it with your consent and for the purpose of providing Services.

5.2 You can choose not to provide certain information, but this may limit our ability to provide Services safely.

6. AI Notes (recording/transcription and artificial intelligence assistance)

6.1 We may offer AI Notes to help Clinicians prepare accurate notes and a plan-of-action.

6.2 AI Notes are OPTIONAL. We will only record/transcribe Sessions if you provide explicit consent.

6.3 If you do not consent, we do not record/transcribe and the Clinician takes notes manually.

6.4 If you consent, we may process recordings/transcripts using trusted third-party providers. The Clinician reviews and edits outputs before anything is shared.

6.5 You can withdraw consent for AI Notes at any time for future Sessions.

7. Who we share information with

We may disclose personal information to:

7.1 Clinicians providing your Services.

7.2 Service providers who help us operate the website and Services, such as:

• booking and scheduling systems,
• video/telephony providers,
• secure hosting and storage providers,
• payment processors,
• customer support and communications providers (email/SMS),
• analytics providers,
• AI transcription/processing providers (only where you consent).

7.3 Professional advisers: lawyers, accountants, insurers, where necessary.

7.4 Authorities or emergency responders where required or authorised by law, or where necessary to lessen or prevent a serious threat to life, health, or safety.

8. Overseas disclosures

8.1 Some of our Clinicians and service providers may be located outside Australia (for example, India). This may involve overseas disclosure or storage of personal information.

8.2 Where applicable, we take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy requirements, unless an exception applies.

8.3 By using the Services and providing information, you consent to overseas disclosure where required for service delivery.

9. Security

9.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

9.2 Security measures may include encryption in transit (SSL), access controls, staff training, and vendor due diligence.

9.3 No method of transmission or storage is completely secure. You use the internet at your own risk.

10. Retention and deletion

10.1 We keep personal information only as long as necessary to provide Services, comply with legal obligations, handle disputes, and maintain safety records.

10.2 When no longer required, we take reasonable steps to delete or de-identify information, unless we must keep it by law.

11. Cookies and analytics

11.1 We may use cookies and similar technologies to operate the website, remember preferences, measure performance, and improve user experience.

11.2 You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

12. Access and correction

12.1 You may request access to personal information we hold about you and request corrections.

12.2 To request access or correction, contact us at: info@happyus.com.au. We may need to verify your identity.

13. Complaints

13.1 If you believe we mishandled your information, contact us first so we can try to resolve it.

13.2 If you are not satisfied, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be published on the website with a new effective date.